We have tried to supply answers for the most commonly asked questions.The most commonly asked questions are about the payment process.

 Your shopping Cart.

This is where you arrive after selecting the color and size from the onsite shopping cart. You may add more items with the 'continue shopping' button or proceed to pay for your garment with the 'secure checkout' button. If you wish to order enough items to qualify for our free shipping option ($50.00US) then use the 'continue shopping' button. The 'update cart' button will show your accumulated total.

shopping cart 1

After pressing the'secure checkout' button on the above screen you will be presented with the following screen. If you do not have a paypal account, you may pay by major credit card without joining Paypal by pressing the 'If you do not currently have a Paypal account 'click here" button. If you wish to pay via Money order etc. simply copy and paste your order onto an email to us at to Larry Ellis or to Peta.  and we will take care of your order that way.

Shopping cart 2

 

The following screen is for entering your name and address. Please review it carefully after you enter the information and press the 'continue checkout' button to proceed. The 'cancel' button will end the process if you change your mind and the 'back' button will allow you to change your order.

shopping cart 3

The following screen is where you enter your exact credit card information. Press the 'continue checkout' button to proceed. Again, please do so carefully as incorrectly entered information will result in a rejection.

shopping cart 4

You will then be taken to a page verifying your order and information. If the transaction completes properly you will be taken to a 'thank you' page. We will receive the order right away and confirm via email. Please add orders@awesomeunusuals.com to your email address book so that our reply doesn't wind up by accident in your spam box. If your order is rejected by the system please email us and we will resolve the issue quickly.

How does the Paypal checkout work and do I have to be a member?

You will not be required to join PayPal and you may use your credit card (Visa, Mastercard, Discover or American Express) just as you would on any site. For a walkthrough of the shopping cart screens see below.


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I can't get my credit card to work. What's wrong?

Usually this is the result of an incorrect entry. If you can't get your order through properly, please email or call us and we will help you through the process or resolve it through Paypal.


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If an item is out of stock, how long must I wait?

We can generally have the item ready for shipment in 5 working days. In rare circumstances we have a longer delay. Whenever this happens we will notify you right away (same day as purchase). You will then have the option of a full refund or we will give you a free t-shirt that will arrive with your delayed shipment.


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How do I care for my garment?

All of our products are fully machine washable and dryable. When we treat a garment, the dyes are locked in and it is rinsed 3 times - then dried before we ship. If you have any allergic reactions to fabric fresheners (generally 'Snuggly'), please let us know and we won't use it on your purchase.


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What if my garment doesn't fit, is defective or I just don't like it?

No problem, just send it back within 30 days for an exchange or refund.


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Where are you located?

We are at 203 East Main Street, Pretty Prairie, Kansas 67570 (tel/fax/ans. 620 - 459 - 6626). Our email addresses are: postmaster@awesomeunusuals.com or orders@awesomeunusuals.com


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Do you sell wholesale?

Yes we do. For US wholesale we require your reseller's tax ID, store info and telephone number. We never give or sell this information to anyone other than the Tax Dept (although they have not asked for this yet it is required by law that we retain these records when you buy from us).We allow you to mix styles, colors and sizes freely. Shipping is free on wholesale orders of $120.00 or more


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Do you sell to groups and for special functions?

Yes we do. Please send us an email and tell us what you need and we will promptly provide a price for you. Shipping is free on orders of $100.00 or more.


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I require 'Plus Sizes" or 'Children's Sizes'- Do you have them?

A full range of these items are available in t-shirts. We have to check with suppliers for other garments. For example the Bella ladies cap sleeve tops are available in up to 5XL but only in black or buckskin. The availability is constantly changing but we can give you an answer within a day.


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Why didnt my t-shirt look exactly like the one on the web site?

Each Garment is totally different to the next. Because we rely on dyes already in the garments each t-shirt is completely different to the next.


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International Delivery

Because of the different rules and regulations, we can not guarrantee that your garment/s will arrive exactly when we say. Each country has their own rules regarding how they handle small or large packages. We are given a time from the postal or delivery service used from this end. This is all we can guarrantee. If you are in doubt, you must check with your country's custom's department as thet can hold things up. As long as you have ordered well before the package is needed, their are usually no problems.


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